Delivery & Installation - Important Information

 

Having completed the Order Confirmation and Payment Information, we now need to clarify some details that will enable us to deliver or install your furnishings efficiently, smoothly and on the agreed date.

Before providing us with this information could we please ask you to satisfy yourself that as far as you are aware, there is no situation likely to arise that would cause problems with access to your property.

This can be things like personal commitments or that you are moving into a brand new home and your solicitors have obtained confirmation from the Developers that uninterrupted and unimpeded access will be afforded to our Installation Team. 

It is important you appreciate that we need to rely upon the information you give us so that we can forward plan the logistics as accurately as possible.

Unfortunately if our Installation Team arrive at the property and access is not possible for whatever reason and that this causes a delay of more than 2 hours, the delivery/installation may have to be aborted.

If this occurs under the circumstances described then a charge of £250 plus VAT will be added to the final invoice total.

 Hopefully this problem will not arise because we will maintain regular communication with you in the days leading up to delivery/installation so that if an unexpected problem occurrs an alternative date can be agreed without any charges being incurred. 

Our Commitment to You

At Vivid-Living Group we pride ourselves on our ability to provide not only innovative furnishing solutions, but also an unsurpassed level of customer service and quality at affordable prices, backed up by a 12 month no-quibble replacement service, should any of the goods supplied fail under normal living conditions.

As you would expect deliberate and accidental damage is excluded, although it may be possible for you to claim under your Household Contents Insurance Policy. However it is your responsibility to ensure that you have the correct level of cover with your chosen Insurers.

We ensure that all goods and furniture are properly transported in new, sturdy Vivid-Living Group branded packaging or protected by clean covers and professionally loaded in our own vehicles wherever possible. All members of our Delivery/Installation Team are directly employed by the company and fully trained.

All our prices include:

Free Delivery

Free Installation and Dressing

All Packaging Removed

Window Treatments Made to Measure

Bespoke Styling

12 Month ''no-quibble'' Replacement Service

A Comprehensive Information Pack Presented in one of our own Folios

Our aim is to ensure that you enjoy your Vivid-Living experience so that should you either move again, wish to refresh your home or furnish any investment property in your portfolio, you will not hesitate to call upon us again.