The 'Small Print!'

General Terms

All prices shown on this website are exclusive of VAT

Any quotation is a contract between Vivid-Living Group Ltd (herein after referred to as VL) and the Customer. The use by the Customer of an Appointed Agent is a contract between the Customer and the Agent and not with VL.

When an Appointed Agent is used the Customer must communicate our involvement and all arrangements in writing to the Appointed Agent are to be copied to VL.

Installation and delivery dates will be determined and agreed between VL and the Customer and will be subject to VL terms of payment. Any potential delay identified by VL will be communicated to the Customer by VL and agreed before any order is placed.

The following can affect delivery dates and VL will not be held responsible for late deliveries due to any such delays over which VL has no control: 

Late payment of any deposit due, which must be in accordance with VL payment terms.

The condition of the property including access, availability of keys from the Customer, their Appointed Agent or developer.

The choice of flooring if sourced from suppliers outside the VL standard product ranges.

The connection of all or any utility services and/or any electricity source for lighting.

Any additional electrical, plumbing or decoration works to the property or communal areas preventing free access to the property, whether internally or externally, including convenient access to parking for delivery purposes.

If any goods, at the request of the Customer, are required to be left at the property or in the case of a new development on site without a signature from either the Customer or, if appropriate, their Appointed Agent as proof of acceptance, then VL will not accept any responsibility for items subsequently found to be missing or damaged, or for any damage to the property.

Missing or damaged items together with any damage to the property must be reported to our delivery/installation team or our office at the time of delivery/installation. Please note that any claims made after this time will not be accepted.

All goods shall remain the property of VL until such time as they are paid for in full.

All goods are supplied by VL on condition that our liability for fault or defect in the quality, condition, description or suitability for the purpose prescribed is limited to an amount not exceeding the original purchase price of the specific goods and must be reported within 3 months of purchase. Excessive wear and tear within this period will invalidate any claim for liability on the part of VL.

Quotations are valid for a period of 56 days from the quotation date.

The level of deposit required will be determined by the payment method and agreed between VL and the Customer or their Appointed Agent and the time of order. Any balance due being payable prior to delivery/installation.

If any amount owed by the Customer to VL on any account is not paid in full by its due date then VL shall be entitled to withold delivery/installation of any goods until payment of the outstanding balance is made in full. In the event that payment is not made when due, VL will be entitled to charge interest on any outstanding balance, at 4% above the Base Rate for the time being of Clydesdale Bank PLC.

All goods supplied by VL comply with the relevant Fire Regulations as outlined in the Furniture and Furnishings Fire & Safety Regulations 1988 (as amended by relevant statute in 1989 and 1993) for the levels of resistance for domestic upholstered furniture.

Cancellation Policy for Commercial Customers

Any goods ordered by or from VL by the Customer or their Appointed Agent cannot be cancelled after 24 hours of the order being signed has passed, without incurring a cancellation charge of 25% of the retail value of the goods. Full payment of any cancellation charges are to be made to VL at the time of cancellation and will be subject to Clause 11 above in the event of late payment.

Cancellation Policy for Retail Customers

All consumers purchasing items from our website have the right to cancel their order within 7 days of receipt of the goods. Consumers should contact VL quoting the Order Number and a description of the goods received. A full refund will only be granted upon receipt of the returned goods in an undamaged condition. Consumers must return the goods at their own expense or arrange collection by VL. A charge may be made for this service.

Please Note. No refund will be made by Vivid-Living in the event of non-return of goods, where goods are returned damaged or where refunds are claimed after 7 days.

Delivery & Shipping Charges

Free delivery within 24 hours anywhere in the UK Mainland applies to Commercial Customers only or their Appointed Agents. For Retail Customers VL undertake to deliver items within 28 days anywhere in the UK for which Packing and Delivery Charges will apply. Delivery will be free for purchases over £1000.  Free Delivery does not apply to non-UK countries. For overseas deliveries please contact Vivid-Living.

Rental Terms & Conditions  & Conditions

Quotations are valid for 28 days only.

Any Rental Agreement or Contract may not be assigned to a third party. 

Please ensure that all main services such as electricity, gas and water are connected and working prior to the installation date. 

The Company reserves the right to cancel or suspend the Order without incurring any liability for any loss or damage resulting therefrom. 

Accounts in arrears will be subject to an additional charge of 4% over the Clydesdale Bank Lending Rate surcharge. 

The entire inventory must be insured against all risks by the client for the full reinstatement value. 

All Rental payments made by credit card are deemed to be revolving.  Therefore any on-going Rental will be charged automatically.

Should collection take place within 7 calendar days of the latest invoice due, no further invoices shall be payable, provided that the account is otherwise up to date. 

The client is responsible for the full reinstatement including insurance, for any loss or damage to furnishing during the Rental period with the exception of any loss or damage deemed due to fair wear and tear.

All furnishings supplied by the Company will be clean and undamaged but not necessarily brand new.

The Company remains the owner of the furnishings.

All furnishings must remain at the original delivery address.  If furniture is removed the client will be required to purchase the items concerned.

The client will agree to all Terms and Conditions in respect of the furnishings.  If such Terms and Conditions are not met, the client will allow the Company full access to the furnishings at any reasonable time for the purposes of collection of the furnishings.

The Company will require three month’s payment in cleared funds a minimum of 28 days prior to installation in order to confirm an installation date. Subsequent monthly payments will be paid by bank transfer.

A deposit equivalent to one month’s rental is required in cleared funds in advance of installation.  The deposit will be returned within 7 days of the final collection of the furniture on the strict condition that such furniture is undamaged.

Furnishings provided for the purposes of Property Staging are supplied on a ‘view only’ basis.  If the furniture is used for any other purpose then the client will be required to purchase the items.

An installation date will only be confirmed once payment has been received.

Cancellation – Confirmed Orders which are cancelled at any time shall forfeit any advanced payment.  Deposits will be returned.

During the rental period the Company will be allowed access to the property at a reasonable time for marketing purposes including the use of photography.

The Option to Purchase Rental Furniture and associated items is only available provided that these terms and Conditions have been met in full and rental payments are up to date.  All items are sold as seen.  The purchase price will be made available on request.

This Contract may be terminated by either party serving one month’s notice in writing.

FURNITURE SALES – SUPPLEMENTARY

The Company requires an initial payment of 65% of the total value (including VAT) in cleared funds at the point of order confirmation to secure an installation date.  The remainder is to be paid in cleared funds at least 10 working days prior to that date.

An installation date will only be confirmed once initial payment has been received in full.

Cancellation – Orders cancelled at any time shall forfeit any initial payment.

Return of Goods – Any goods delivered which are found to be damaged or faulty will be replaced provided that any such damage or fault is notified to the Company within 14 days of installation.

FURNITURE RENTAL AGREEMENT

Quotations are valid for 28 days.

The Agreement may not be assigned to a third party.

Please ensure that all main services such as electricity, gas and water are connected and working prior to the installation date.

The Company reserves the right to cancel or suspend the Order without incurring any liability for any loss or damage resulting therefrom.

All furnishings must remain at the delivery address.  If furniture is removed the client will be required to purchase the items.

Accounts deemed to be in arrears will be subject to an additional charge of 4% over Clydesdale Bank’s lending rate surcharge.

All rental payments made by credit card are deemed to be revolving and any on-going rental will be charged automatically.

Should collection take place within 7 calendar days of the latest invoice due no further invoices will be payable, provided that the account is otherwise up to date.

The client is responsible for full reinstatement, including insurance, for any loss or damage to furnishings during the period of rental with the exception of any loss or damage deemed due to fair wear and tear.

The Company remains the owner of the furnishings.

If these Terms and Conditions are not met the Client agrees to allow the Company access to the furnishings at any reasonable time for the purpose of collection.

The Company will require two month’s rental payment plus delivery and cleaning charges in cleared funds before an installation date can be confirmed.

A deposit equivalent to one month’s rental is required in cleared funds in advance of installation.  The deposit will be returned within 7 days of the final collection of the furniture subject to any loss or damage deemed not to have been due to fair wear and tear.

This Agreement may be terminated by either party serving a minimum of two months’ notice in writing.

Cancellation – Orders cancelled within 48 hours of the agreed date of delivery will incur a charge of £250.00 plus VAT, to be deducted from any advance payments made.